Terms & Conditions
Where Do We Ship?
Ordering an item from MyWormGear.com? We can ship to virtually any address in the world. Give us your address and we will find a way to get it to you.
How Much Does It Cost?
Shipping costs depend on the options you choose, the size and weight of the item(s), and where the order is going. It's really not that complicated. To estimate shipping costs, place an item in your cart and then click the checkout button. On the order confirmation page, you can play with different shipping options and preferences to see how the prices and delivery estimates change.
If you want to know how the specific shipping cost was determined, please refer to our charts under the Shipping Rates heading.
How Do We Ship?
We provide a wide selection of delivery options that let you choose how quickly you want to receive your order and how or if you want to pay shipping.
When Do We Ship?
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form and, you'll see both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account.
Where's Your Gear?
After you've placed your order, you can check on the shipping status in Your Account.
General Returns Policy
You may return new, unopened items sold and fulfilled by MyWormGear.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Exchanges
If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item with a short narrative indicating what you wish to do (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at Worm Gear, LLC. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.
